Call Centers bogged down? Some stores still open for curbside pickup? Custom Evaluators can help!

Recently, a few of our customers have come to us with unique challenges:

• We still have stores open for pickup, how can they be utilized for curbside pickup?
• Our call centers are being hit in double/triple overtime - can we send them to their local store?

In both situations, we've proposed custom evaluators to detect a user's geo location and IF they are within a certain distance to a store, they would receive the option to:

• Buy online, pickup curbside
• Call their local store for a) availability of an item b) quick pick up c) general questions 

If you're thinking about this for your own team/store, think about using a custom evaluator for location or chat with your CSM!