Recently, a few of our customers have come to us with unique challenges:
- We still have stores open for pickup, how can they be utilized for curbside pickup?
- Our call centers are being hit in double/triple overtime - can we send them to their local store?
In both situations, we've proposed custom evaluators to detect a user's geo location and IF they are within a certain distance to a store, they would receive the option to:
- Buy online, pickup curbside
- Call their local store for a) availability of an item b) quick pick up c) general questions
If you're thinking about this for your own team/store, think about using a custom evaluator for location or chat with your CSM!
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