Points for Triggered Emails
If you are experiencing issues with triggered emails, here are some points to consider to troubleshoot some basic issues:
- If you suspect that triggered emails are being sent or cancelled incorrectly, reach out promptly. Triggered email logs are saved for 48 hours so the window to investigate a specific instance is limited.
- 30 minutes can be too short a window for a cancel trigger. If customers add products to the cart and make a purchase more than 30 minutes later they may have already received a cart abandon email.
- If triggered emails are not sending, confirm that all variables are correct, since that can be a blocker for sending.
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