Points for Triggered Emails

If you are experiencing issues with triggered emails, here are some points to consider to troubleshoot some basic issues:

• If you suspect that triggered emails are being sent or cancelled incorrectly, reach out promptly. Triggered email logs are saved for 48 hours so the window to investigate a specific instance is limited.
• 30 minutes can be too short a window for a cancel trigger. If customers add products to the cart and make a purchase more than 30 minutes later they may have already received a cart abandon email.
• If triggered emails are not sending, confirm that all variables are correct, since that can be a blocker for sending.