Information Needed For Support Team When Opening a Mobile App Ticket

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Majd Kharman

• January 05, 2021 18:16

Mobile applications are different in terms of implementation than that of desktop applications, namely web browsers.

This is also true for DY’s implementation in mobile sections; Meaning, DY’s implementation in mobile applications is also different from that of web sections.

As a result, when opening a support ticket that concerns mobile applications, there is necessary information that needs to be provided in the initial response in order to reduce the back and forth, at least in the first stage of opening the ticket.

When opening a support ticket regarding mobile applications, the following is a list of information that needs to be provided fully in order for the support engineers to begin investigating the case:

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  Eliza Suhareva

  • January 06, 2021 08:21

  Hi,

  this looks like an extended version of this post

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