Why do I see opens in triggered email campaign when it did not yet send emails to end users?

S’abonner

Permanently deleted user

• 31 décembre 2020 16:33

Issue:

A triggered email campaign was created a few days ago and is set to send the emails after 30 days, however in the report, we are seeing emails that were sent to users and it counted opens and purchases.

 

Solution:

When using simulation in triggered emails, it sends real emails and the data collected by these emails are counted in the triggered email report.

This is similar to our site personalization campaign when using draft mode and preview. We count the data that was collected in the preview and show it in the campaign report.

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  Brian Schmitt

  • 19 mars 2021 16:13

  @... is there a way to block the simulation email stats from being in the reports? Or to filter them out? It doesn't make sense to have something reporting to actual campaign performance when it's just going through internal QA. 

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  Permanently deleted user

  • 22 mars 2021 07:08

  Brian Schmitt, it is possible to filter QA data from DY reports by filtering the IP of the QA device.
  This can be done from the general settings.

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